Dains is a trading name used by a group of independently regulated entities. Each of these entities are members of a wider corporate group (referred to as the Dains Group) with cross shareholdings or Persons of Significant Control in common. A list of entities affiliated with Dains Group can be found here Legal Information | Dains Group of Companies | Dains
Legal Entity Disclosure
Business Recovery services are provided by:
William Duncan (Business Recovery) Ltd
Registered in Scotland No. SC413558
Registered Office: 18 Bothwell Street, Glasgow, G2 6NU
William Duncan (Business Recovery) Ltd is part of the Dains group of companies.
Licensing & Regulation
Our insolvency practitioners are authorised and regulated to act in the UK by:
Insolvency Practitioners Association (IPA)
Institute of Chartered Accountants of Scotland (ICAS)
Named practitioners:
Annette Menzies is an insolvency practitioner (UK) and an Affiliate member of IPA. Office holder number 9128.
Steven Wright is an insolvency practitioner (UK) and an Affiliate member of ICAS Office holder number 509.
All practitioners comply with:
Rules Governing Actions:
The Insolvency Code of Ethics:
The Statements of Insolvency Practice (SIPs):
Privacy Notice (UK GDPR)
We process personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This includes:
Data collected before and during insolvency appointments
Data subject rights (access, correction, erasure, restriction)
Lawful basis for processing (legal obligation, legitimate interest)
Secure handling and storage of personal data
View our full Privacy Notice: Policies & Terms | About Dains | Dains Accountants | Dains
Professional Indemnity Insurance
William Duncan (Business Recovery) Ltd holds professional indemnity insurance as required by law. The following information is disclosed under the Provision of Services Regulations:
Insurer - Howden Insurance Brokers Limited / SAIG Europe S.A.
Complaints Procedure
We are committed to delivering a professional and efficient service. If you have a concern or complaint:
Contact the appointed Insolvency Practitioner in the first instance.
If unresolved, escalate to a senior partner or our Group Compliance Officer.
If still dissatisfied, you may contact the relevant regulator:
The Insolvency Service – IP Complaints
3rd Floor, 1 City Walk, Leeds, LS11 9DA
Submit a complaint online: https://www.gov.uk/complain-about-insolvency-practitioner
Phone: 0300 678 0015
Bribery Act 2010
Dains is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on Dains behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.
Dains take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.
Dains requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.
Dains prohibits anyone acting on its behalf from:
bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage
accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage
bribing a foreign public official; and
condoning the offering or acceptance of bribes.
Dains will:
avoid doing business with others who do not accept our values and who may harm our reputation
maintain processes, procedures and records that limit the risk of direct or indirect bribery
promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings
investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff; and
review this policy regularly and update it when necessary.
Disclaimers
General Disclaimer:
The information provided on this page is for general guidance only and does not constitute legal, financial, or insolvency advice.
Professional Advice Disclaimer:
No liability is accepted for any loss arising from reliance on the content of this website. Always seek tailored advice from a licensed insolvency practitioner.
Third-Party Disclaimer:
Links to external websites are provided for convenience only. Dains does not endorse or accept responsibility for the content of third-party sites.
Transparency You Can Trust
We understand that navigating financial difficulty requires clarity and confidence. That’s why we’re committed to upholding the highest standards of professional conduct, regulatory compliance, and client care. If you have any questions about our services or regulatory status, please don’t hesitate to get in touch.
