Our DNA sets out our values of Valued Relationships, Fairness, Working & Succeeding Together and Integrity which are the principles that we stand for as a firm and that we are committed to now and in the future.

They are our fundamental beliefs and guide us in everything we do. People from all parts of Dains have been involved in developing our shared values so that they are meaningful to all of us.

Our values are all equally important and act as a guide as to how we conduct ourselves day to day and behave and interact with clients, colleagues and other business associates.

The Partners, Directors and Staff of Dains are also committed to providing the very highest standards of service and delivery to our clients and business associates.

Details of our formal complaints procedure can be found within clause 14 of our Standard Terms of Business however we wish to encourage regular, open and honest feedback of a more informal nature.

Therefore, if we;

  • fail to deliver the high standard of service expected
  • fail to act within our shared values, or
  • fall short of expectations in any way

then please email values@dains.com or contact our Managing Partner Richard McNeilly rmcneilly@dains.com