Dains
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IT Support Technician.

We are currently seeking an IT Support Technician to join our IT team in our Birmingham office.

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Job Type

full-time

Location

Birmingham

As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Why Dains

Ranked 31st in the National Accountancy Age ranking by firm size, Dains is the fastest-growing firm within the top 100 accountancy firms in the UK. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

What We Offer

At Dains, our employees are our greatest asset. We're committed to providing the best working environment, where you'll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

Our people are what make us great

  • Our People

    At Dains, our employees are our greatest asset. We are also an Investor in People Gold Award winner.

  • The Environment

    We're committed to providing the best working environment, where you will have the opportunity to learn, grow, and thrive.

  • Your Wellbeing

    From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.

  • Your Future

    We are heavily investing in learning and development with the intention of being the market leader for growing and nurturing professionals.

Your Role as IT Support Technician

Responsibilities

  • Provide first-line IT support, troubleshooting hardware, software, and network issues

  • Install, configure, and maintain IT hardware and software systems

  • Assist with the setup of new user accounts, permissions, and passwords

  • Manage and resolve IT support tickets, ensuring issues are resolved promptly

  • Support remote users and ensure they have access to required systems

  • Collaborate with the wider IT team to maintain system security and performance

  • Contribute to ongoing IT projects and system upgrades

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Attributes

  • Proven experience in an IT support role

  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking

  • Familiarity with IT hardware (desktops, laptops, printers, etc.)

  • Ability to diagnose and resolve IT issues efficiently

  • Excellent communication and customer service skills

  • A proactive attitude with a willingness to learn and adapt

Our commitment to you

BENEFITS
25 days annual leave (increases with length of service) plus normal statutory bank holidays)
Flexible and Hybrid Working
Life assurance
Buy and sell annual leave
Cycle to work scheme
Greener car scheme
Regular development reviews and training
Group staff pension scheme
Wellbeing refreshments

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Dains are a climate positive company

Click the play it green icon floating to the right to find out more about our pledges so far.

Where this role is based

Birmingham

Head Office 2 Chamberlain Square Birmingham B3 3AX

Get Directions

teams.entertainer.snacks

0121 200 7900

birmingham@dains.com

Do you have what it takes?

If you have any problems submitting your application using the form below then please send your application to Nicola Jones (remembering to quote the job and location you are applying for).

Apply

The Application Process

  • .

    1. Applications

    Please complete the application submission form at the end of the job spec or send your full CV to applications@dains.com.

  • .

    2. Assessment

    If your application is shortlisted, you will be contacted, and a telephone screening interview will be scheduled.

  • .

    3. Interview

    Following a successful telephone screening interview, you will be invited to attend a face-to-face interview with the hiring manager.

  • .

    4. Evaluation

    You will be notified of the outcome of your interview and provided with feedback.